I am a web designer and came across the reviews on ripoffreport. After feeling bad for the victim I wanted to see what I could do to help. I did two simple things. First, I checked the domain name with WhoIs and it provided Luci's home address, which is : 4926 Lindsay Court Orlando, FL 32821 I then checked whitepages and did a reverse search for that address and discovered Lucian's number (her real first name) and a number of: (407) 355-3927 for that address. Low and behold I then called the number and actually asked for the owner of P.S.E and she stated she was the owner, and her name is Luci and wanted to know how I got that information... I then hung up. So I know this information is correct. I would recommend contacting the Orlando Attorney General's office and filing formal complaints. The BBB will take a report, but since she is not a member, she does not have to cooperate and there is nothing they can really do other than list a complaint was filed against her on their site and that she did not cooperate. The AG's office can do much more....they can take legal action against her. I hope this all helps you guys and would recommend not letting this woman get away with what she has done. One complaint is sometimes not enough to affect her business, but two complaints with similar issues about how she conducts her business proves to consumers she is to be avoided. If nothing else, her name and business name are tanted and will follow her anywhere she goes and in this industry. I would recommend continuing to report her on ripoffreport with her name and all known addresses/phone numbers as it will appear when anyone does a simple search for her. As far as her company's website, she closed the site out and deleted all of her files. I would keep an eye out for a new site and new domain coming soon.....